Privacy and legal

Last Updated: 3/10/2026

This Privacy Policy explains how The Deluxe Crew LLC collects, uses, and protects your information when you visit our website thedeluxecrew.com or use our cleaning services.

Information You Provide
We may collect personal information when you:

·  Request a quote

·  Book a cleaning service

·  Contact us through forms, email, or phone

This may include:

·  Name

·  Email address

·  Phone number

·  Service address

·  Payment information (processed securely through third‑party providers)

Information Collected Automatically
When you visit our website, we may automatically collect:

·  IP address

·  Browser type

·  Device information

·  Pages visited

·  Cookies and similar tracking technologies

How We Use Your Information
We use your information to:

·  Provide and manage cleaning services

·  Respond to inquiries and customer support requests

·  Send appointment reminders or service updates

·  Improve our website and customer experience

·  Process payments securely

·  Comply with legal obligations

We do not sell your personal information.

Sharing Your Information
We may share your information only with:

·  Trusted service providers (e.g., payment processors, scheduling tools)

·  Contractors or cleaners assigned to your service

·  Legal authorities if required by law

All third‑party partners are required to protect your information.

Cookies & Tracking Technologies
We may use cookies to:

·  Improve website functionality

·  Analyze website traffic

·  Personalize your experience

You can disable cookies in your browser settings, but some features may not work properly.

Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from them.

Text Messaging (SMS) Privacy Policy
We respect your privacy and are committed to protecting your personal information. This section outlines how we handle data collected through text message communications.

• Information Collection & Consent: We do not proactively collect phone numbers for marketing or promotional purposes. We only receive your mobile phone number when you voluntarily choose to initiate a text message conversation with our business.
• Use of Information: Your phone number is used exclusively to respond to your specific 1-to-1 inquiries, such as providing customer support, answering questions about our services, or addressing operational inquiries. We do not send automated message blasts, promotional text alerts, or marketing campaigns.
• No Third-Party Sharing: The Deluxe Crew LLC does not share, sell, rent, or trade customer phone numbers or SMS consent data with third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. All mobile information and opt-in/consent data are kept strictly confidential and exclude any third-party sharing.
• Opt-Out Instructions: You may choose to stop receiving text messages from us at any time. Simply reply STOP to any text message you receive from us to cancel future communications.
  

Your Rights
Depending on your location, you may have the right to:

·  Access your personal information

·  Request corrections

·  Request deletion

·  Opt out of marketing communications

To make a request, contact us at kim@thedeluxecrew.com.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:

The Deluxe Crew
Email: kim@thedeluxecrew.com
Phone: 864-616-8129
Address: 6650 Rivers Ave. STE 100, Charleston, SC 29406